Frequently Asked Questions

You will receive an order confirmation by email. Orders are generally processed within 1 to 3 business days, excluding weekends and public holidays. We will send another email with tracking information when your order ships.

Estimated delivery is 5 to 10 business days within the United States and 7 to 20 business days for eligible international destinations. These estimates begin after processing and may be affected by carrier delays, customs or high demand periods.

Yes. Standard shipping is free on United States orders over $50. Any available shipping charge for other orders is shown clearly at checkout before payment.

Not always. We work with trusted fulfillment and logistics partners, so items from the same order may ship separately and arrive at different times. You will receive tracking information for each shipment.

Use the tracking link in your shipping confirmation email or visit our Track Order page. Please allow 2 to 5 business days for the carrier system to show its first update.

Contact us as soon as possible at contact@theglowhome.com. We will do our best to help, but changes cannot be guaranteed after processing or fulfillment has begun.

We ship to selected international destinations shown at checkout. Import duties, taxes and customs charges are not included in the product price or shipping cost and are the customer’s responsibility.

You may request a return within 30 days of receiving your item. Eligible items must be unused, unworn, in the same condition received, with tags and original packaging. Proof of purchase is required.

Email contact@theglowhome.com with your order details. If your return is accepted, we will send instructions and a return shipping label. Please do not send an item back before your return request is approved.

Please inspect your order when it arrives and contact us immediately if there is a problem. Include your order number and a clear description so we can evaluate the issue and make it right.

Sale items and gift cards are not returnable. Custom or personalized products, perishable goods, personal care goods and hazardous materials may also be ineligible. Contact us if you are unsure about a specific item.

The fastest option is to request a return for the original item and, once that return is accepted, place a separate order for the item you want.

After your return is received and inspected, we will tell you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank may need additional time to post the funds. Contact us if more than 15 business days have passed since approval.

Measurements, materials, colors and available options are listed on each product page. Review the selected size, style and color before adding an item to your cart.

We aim to show products accurately, but color can vary slightly because of lighting, photography and screen settings. Please review every product image and description before ordering.

Yes. Checkout is processed securely through Shopify. The payment methods currently available to you will appear at checkout.