Shipping Policy

Last Updated: May 3, 2026

Thank you for shopping with The Glow Home. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been successfully placed, you will receive a confirmation email. When your order has been processed and shipped, a shipping confirmation email with tracking information will be provided.

Please note that processing times may be extended during high-demand periods, promotions, or unforeseen circumstances.

2. Shipping Time & Delivery Estimates

Delivery times vary depending on your location and the shipping method selected at checkout.

• United States: 5–10 business days

• International: 7–20 business days

These timeframes are estimates and do not include processing time. Delays may occur due to customs, carrier issues, or external factors beyond our control.

3. Shipping Rates & Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

• Standard Shipping (calculated or flat rate)

• Free Shipping on qualifying orders (if applicable)

All applicable shipping fees will be clearly displayed before completing your purchase.

4. Shipping Regions

We currently ship to:

• United States

• Selected international countries

If your location is not available at checkout, we currently do not ship to that region.

5. Order Fulfillment

Orders are fulfilled through trusted third-party suppliers and logistics partners. This allows us to offer a wider range of products and competitive pricing.

As a result:

• Items may be shipped separately

• Packages may arrive at different times

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking updates to appear in the carrier’s system.

7. Customs, Duties & Taxes (International Orders)

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations.

These charges are:

• Not included in the product price or shipping cost

• The responsibility of the customer

We recommend checking with your local customs office for more information.

8. Delays & Liability

While we strive to deliver your order within the estimated timeframe, we are not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Incorrect or incomplete shipping information

• Natural events or unforeseen disruptions

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect information is provided:

• We are not liable for lost or delayed shipments

• Additional shipping fees may apply for reshipment

10. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier directly.

We are not responsible for lost or stolen packages once they are marked as delivered.

11. Contact Information

If you have any questions regarding your order or this shipping policy, please contact us:

Email: contact@theglowhome.com
Business Name: The Glow Home

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By placing an order with us, you agree to the terms outlined in this Shipping Policy.